Returns and Refund Policy

Thank you for shopping with us. We value your satisfaction and are committed to providing high-quality products and excellent service. Please review our Returns and Refund Policy to understand how we handle returns and refunds for purchases made on our website.

1. Return Eligibility
Items must be returned within 30 days of the delivery date.
The watch must be in its original, unused condition, with all original tags, packaging, manuals, and accessories included.
We do not accept returns for items that have been worn, resized, or damaged after delivery.
2. Non-Returnable Items
Custom or personalized watches.
Final sale items, unless they arrive damaged or defective.
Gift cards.
3. Return Process
Contact our Customer Service team at [support email] to request a Return Authorization (RA) number.
Once you receive the RA number, securely package the item and include all original packaging and documents.
Clearly mark the RA number on the outside of the package and send the item to the address provided by our team.
Note: Customers are responsible for return shipping costs, except when the return is due to a defective or incorrect item.

4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days to the original payment method.
If the returned item is deemed to be ineligible for a refund (e.g., damaged, used), it will be returned to you at your expense.
5. Exchanges
If you need to exchange an item for a different model or style, please initiate a return for the original item and place a new order for the replacement.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 48 hours of receiving the product.
We will arrange for a replacement or a full refund, including return shipping costs.
For further assistance, please reach out to our Customer Service team at [support email]. We are here to help ensure your satisfaction with every purchase.